Q. How soon will my order ship?
A. Orders are usually shipped out the next business day unless otherwise noted or further verification is needed.

Q. Who do you ship your products with?
A. We ship our phones via FedEx 3 Day(USPS Priority for Alaska and Hawaii residents).
Accessories are shipped via USPS First-Class Mail (usually 3-5 business days).
*Please note that all phone orders require a signature confirmation.

Q. How much is shipping?
A. There is a flat rate of $4.95 on all orders.

Q.Do you charge tax?
A. There is a 9.75% tax for California residents.

Q. What carriers are compatible with your GSM Unlocked Phones?
A. All U.S. GSM carriers including, but not limited to, Cingular, Edge, Dobson, T-Mobile and overseas carriers who use GSM and have the same frequency as the phone.

Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, Discover, American Express, PayPal and Google Checkout.

Q. What features are lost by using an unlocked phone as opposed to a carrier phone? A. Many unlocked phones don't have WAP Browser or Multimedia Messaging Service capability, while these features are already programmed in carrier phones.

Q. Why did I receive this message saying ""We are experiencing temporary difficulties, please try again later" when I tried the checkout?
A. If you've received this error message, please go to http://www.pixycell.com/cache.php for directions to clear your cache and cookies.

Q. Do your phones include a warranty?
A. Yes, all our phones include a one year warranty based on the manufacturer's warranty.

Q. Where are you located?
A. 13855 Bentley Place, Cerritos, CA 90703

Q. What are your hours of operation?
A. Monday to Friday 8am to 4pm Pacific time.

If you're question isn't listed here, feel free to email us at inquiries@pixycell.com